FAQs
1. Orders & Shipping
Q: How long does shipping take?
A: Shipping times vary by location. Typically, orders arrive within 3-10 business days. You will receive a tracking number once your order is shipped.
Q: Do you offer international shipping?
A: We currently ship only to the 48 contiguous U.S. states. Unfortunately, we do not offer shipping to Alaska, Hawaii, or U.S. territories.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email. You can also track it on our Order Tracking page.
Q: What should I do if my package is delayed?
A: Delays can happen due to customs or carrier issues. If your package hasn’t arrived within the estimated time, please contact us for assistance.
2. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of receiving your order. Items must be unused, in original packaging, and in resellable condition.
Q: How do I initiate a return?
A: Please email support@dashgetawaystravel.com with your order number and reason for return. Our team will guide you through the process.
Q: Do you offer refunds?
A: Yes, we offer refunds for eligible returns. Refunds will be processed once we receive and inspect the returned item.
Q: Who covers the return shipping costs?
A: Customers are responsible for return shipping fees unless the product is defective or incorrect.
3. Travel Tours & Bookings
Q: Do you offer customized tour packages?
A: Yes! We can customize travel packages for groups of 12 or more based on your preferences. Contact us to discuss your dream trip.
Q: How do I book a tour?
A: You can book directly through our website. Select your desired tour and proceed to checkout.
Q: What is your cancellation policy for tours?
A: Cancellation policies vary by tour provider. Please check the specific tour page for details or contact our support team.
4. Payments & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options at checkout.
Q: Is my payment information secure?
A: Absolutely! We use SSL encryption to protect all transactions and ensure your data remains safe.
5. Contact & Support
Q: How can I contact customer support?
A: You can reach us via email at support@dashgetawaystravel.com or through our Contact Us page.
Have more questions? Contact us anytime! 🚀